Privacy Policy and Terms of Use

This Privacy Policy (hereinafter referred to as the "Policy") explains how https://metapack.ae/ (hereinafter referred to as the "Website") collects, uses, and protects personal data in compliance with the United Arab Emirates Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) and other applicable regulations.

1. General Provisions
1.1. This Policy is developed in accordance with UAE laws, including the Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data.
1.2. By accessing or using the Website, the user consents to the collection, processing, and use of their personal data as outlined in this Policy.
1.3. If the user does not agree with the terms of this Policy, they must discontinue the use of the Website.
1.4. The Website administration reserves the right to amend this Policy at any time. Changes will take effect from the date of their publication on the Website.

2. Collection and Processing of Personal Data
2.1. The Website may collect the following types of personal data:
  • Full name;
  • Contact information (phone number, email address, etc.);
  • IP address and browser details;
  • Any additional information voluntarily provided by the user through Website forms.
2.2. Personal data is processed for the following purposes:
  • To provide services requested by the user;
  • To respond to inquiries or communications from the user;
  • To send notifications about updates, offers, or important Website information;
  • To ensure the proper functioning and improvement of the Website’s services.

3. User Rights
3.1. Users have the following rights under UAE Personal Data Protection Law:
  • The right to access their personal data;
  • The right to request correction or deletion of their data;
  • The right to withdraw consent for data processing at any time;
  • The right to file a complaint with the UAE Data Protection Authority.
3.2. Users can exercise these rights by contacting us via the contact form or email provided on the Website.

4. Sharing of Personal Data
4.1. Personal data will not be disclosed to third parties without the user’s explicit consent, except:
  • When required by UAE law or judicial authorities;
  • When necessary for the execution of contractual obligations to the user.
4.2. The Website may share data with trusted service providers (e.g., hosting providers or payment processors) under strict confidentiality agreements.

5. Data Protection Measures
5.1. The Website uses industry-standard security measures to protect personal data, including encryption, firewalls, and access controls.
5.2. Access to personal data is restricted to authorized personnel who are required to comply with confidentiality obligations.

6. Data Retention
6.1. Personal data will be retained only as long as necessary to fulfill the purposes outlined in this Policy or comply with legal obligations.
6.2. Once data is no longer needed, it will be securely deleted or anonymized.

7. Cookies and Analytics
7.1. The Website uses cookies and similar technologies to improve user experience and analyze Website usage.
7.2. Users can manage cookie preferences through their browser settings.

8. Liability and Disclaimer
8.1. The Website administration is not responsible for:
  • Unauthorized access to personal data caused by user negligence (e.g., sharing login credentials);
  • Data breaches resulting from circumstances beyond the Website’s control, such as cyberattacks.

9. Contact Information
If you have any questions, concerns, or requests related to this Policy or your personal data, please contact us at email: office@metapack.ae

10. Governing Law
This Policy is governed by the laws of the United Arab Emirates. Any disputes arising from this Policy shall be resolved in the competent courts of the UAE.